Do I need a credit card for the free trial?
No. You can create your account and use Itineo for 10 days without entering any payment details.
What happens after the 10-day free trial?
If you'd like to continue, just pick a plan and activate your subscription. If not, your account simply isn't charged — no fees, no fine print.
Can I cancel anytime?
Yes. There's no minimum commitment and no cancellation fee. You can cancel anytime, directly on the platform.
What is Itineo?
Itineo is a digital platform built to modernize the way travel agencies organize and deliver information to their clients. Instead of sending scattered documents by email, PDFs or printed materials, the agent builds the entire trip inside the system — including the itinerary, vouchers, tickets, documents and guidance — and the client receives everything directly in the Itineo app. The core goal is to make delivery more professional, reduce errors, save time and give travelers a far more organized and intuitive experience.
How does Itineo work for the end client?
For the traveler, Itineo works as a trip "hub". As soon as the agency finishes the itinerary, the client receives an invitation to access the app. Inside, they'll find the complete day-by-day itinerary, times, transfers, check-ins and important notes, vouchers, tickets and required documents, plus useful information about every stage of the trip — all available even offline. No more searching through old emails, downloading attachments or carrying paperwork. The client simply opens the app and finds everything they need, clearly and in one place.
Does Itineo replace printed vouchers?
Yes. One of Itineo's main goals is precisely to eliminate paper. Vouchers and documents are sent digitally and stored in the app, and can be shown directly on the phone screen. Besides being more sustainable, this reduces the risk of losing them, forgetting them or mixing up outdated versions.
Does Itineo help reduce the agency's operating costs?
Absolutely. Agencies using Itineo report savings on several fronts: printing and physical materials, mailing documents by post, time spent organizing PDFs and emails, and rework caused by lost or outdated documents. On top of that, digital delivery improves how clients perceive your value, which helps build loyalty and increase referrals.
Is Itineo easy for travel agents to use?
Yes. The system was designed to be intuitive, even for people who aren't comfortable with technology. Creating a trip is simple: just add the vouchers and the system reads all the information and adds it to the itinerary. The dashboard is organized, visual and designed to speed up the agent's work, cutting manual steps and standardizing delivery.
Can the client access the itinerary offline?
Yes. It's one of the features travelers value most. Once the content has loaded for the first time, the app lets the client access everything even without an internet connection — ideal for international trips, remote locations or places with an unreliable signal.
What features does Itineo offer agencies?
Itineo brings together a range of tools that make an agency's day-to-day easier, such as: creating personalized, professional itineraries; uploading vouchers, tickets and documents; centralized organization of all trips; digital delivery to the client through the app; automatic updates whenever the agent changes something; task management linked to each trip; scheduling alerts for clients; and fewer errors and less rework. The system also helps standardize communication and the client experience, strengthening the agency's brand identity.
Is Itineo a good fit for small agencies?
Yes. In fact, many small agencies say Itineo was a game changer. It lets smaller businesses offer an experience as professional as large tour operators, without needing a big team or a large investment. Plus, the time saved and lower costs are especially valuable for those working solo or with lean teams.
Is Itineo secure?
Yes. The platform uses security protocols to protect the data that is sent and stored. Information is transmitted encrypted and is not shared with third parties. The goal is to give both the agency and the client peace of mind when using the system.
Does Itineo make it easier to manage several trips at once?
Yes. The agent dashboard lets you see all trips in progress and quickly open any itinerary. This is especially useful during peak seasons, when the volume of documents and information can become hard to keep track of manually.
How does the client receive the itinerary?
Once the agency finishes putting the trip together, the client receives an email to download the Itineo app. As soon as they log in, all the content is already there — and any update made by the agent shows up automatically in the client's app. This avoids outdated versions and ensures the traveler always has the right information.
Does Itineo offer a free trial?
Yes. New users can try the platform free for 10 days, with no commitment. That's enough time to create real trips, test the features and see the impact on the agency's workflow.
How do I contact Itineo support?
Our official support channel is email:
[email protected]. The support team usually replies quickly and can help with technical questions, suggestions or any difficulties using the platform.
